We’re With You Every Step of the Way
At UTECH, we believe that world-class technology must be backed by world-class service. Whether you're a new client or a long-term partner, our expert support team is here to assist you throughout the full lifecycle of your device — from setup and training to diagnostics, software updates, and repair.
Comprehensive Support for Peace of Mind
Access everything you need, whenever you need it.
Installation & Onboarding – Remote or on-site setup guidance
User Training – One-on-one training or team sessions
Multilingual Manuals – PDF guides in 10+ languages
Software Support – Regular updates & troubleshooting
Remote Diagnostics – Quick issue resolution via cloud system
Repair & Warranty – Global warranty coverage & parts replacement
Logistics Support – Assistance with customs & international shipping

If you have any other questions, please feel free to contact us
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What are the advantages of 3D compared to 2D?
1. Increased usage scenarios, high-precision 3D contour images combined with high-definition 2D images can meet the needs of departments such as dermatology and minimally invasive surgery at the same time. 2. 180° full facial imaging, 1:1 real 3D facial imaging, can directly measure facial size, angles, etc. 3. 3D images can directly show skin sagging, depressions and other problems through grayscale images and light and shadow effects. 4. 3D images can accurately analyze the changes in customer morphology before and after surgery through color. 5. 3D images + AI algorithms can intelligently analyze customer skin problems and assist doctors in skin treatment.
How does Utech Skin Analyzer ensure data security and privacy protection when collecting and processing user skin data?
How does Utech Skin Analyzer ensure data security and privacy protection when collecting and processing user skin data? |
Our data is stored in the cloud server. Our company has a strict data security mechanism for data, and there will be no data leakage. As a third-party technology company, we will never resell data. There are clear data security content in the cooperation agreement.
What are the competitive advantages of Utech skin analyzer over other competing products?
1. We are a company specializing in 3D depth cameras. We have an absolute technological advantage in 3D skin detectors. We are the first company in China to apply 3D cameras to the field of medical beauty. 2. We have adopted a new design method in hardware, with 3 fixed light source cameras and 2 structured light cameras for shooting, which is fast and stable. Skin shooting can be completed in 8 seconds and morphology shooting can be completed in 6 seconds, which greatly enhances the customer's experience during the shooting process. 3. Professional-level image imaging, with high fidelity and consistency. We use standard 24-color cards plus algorithm technology to restore the color difference between skin color and calibration equipment.
Some customers have sensitive skin. When the device is shooting, the light hits the face and feels warm. Is there radiation or other potential health risks?
No, our equipment is just a light for daily use, and there is no radiation or other potential health risks.
Which ports can Utech skin analyzer be used on?
Utech skin analyzer can be used on PC (Windows system), WEB, and tablet.
How long is the warranty period, how to provide after-sales service after the warranty period, and what is the warranty policy?
1. If there is a problem with the equipment, you can first contact our corresponding sales staff, and the sales staff will feedback the problem to our R&D staff, who will analyze the problem. 2. If it is a hardware problem, the equipment warranty period is 1 year. Within this range, free warranty can be provided due to quality problems or failures. 3. After the warranty period, the equipment needs to be returned to the factory for repair or replacement of parts, and you need to bear the cost yourself. 4. Our equipment has been strictly tested, and there will be basically no problems with the hardware after a few years of use, so there is no need to worry about hardware problems. 5. For software problems, we can perform remote upgrades to solve them without any cost.
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over 25 years.